Jurnal Pariwisata Bisnis Digital dan Manajemen
Jurnal Pariwisata, Bisnis Digital dan Manajemen adalah jurnal yang diterbitkan oleh Lembaga Penelitian dan Pengabdian Masyarakat Universitas Nusa Mandiri, Indonesia. Jurnal Pariwisata, Bisnis Digital dan Manajemen yang memiliki akronim JASDIM, merupakan jurnal yang diperuntukan dalam bidang keilmuan ekonomi dan bisnis yang mencakup terkait pengetahuan dan wawasan pengembangan manajemen dan bisnis khususnya di Indonesia. Adapun kajian keilmuan artikel pada Jurnal Pariwisata, Bisnis Digital dan Manajemen diantaranya diperuntukan untuk bidang ilmu manajemen, bisnis digital dan pariwisata atau perhotelan. Tujuan utama pada jurnal ini yaitu sebagai wadah penyebarluasan artikel ilmiah dibidang Ekonomi dan Bisnis yang bersifat terbuka untuk mahasiswa, peneliti ataupun akademisi baik dilingkungan internal Universitas Nusa Mandiri dan juga eksternal Universitas Nusa Mandiri. Jurnal Pariwisata, Bisnis Digital dan Manajemen diterbitkan oleh LPPM Universitas Nusa Mandiri menggunakan dua bahasa yaitu bahasa Indonesia dan bahasa bahasa Inggris dengan memiliki P-ISSN : 2964-2094 dan E-ISSN: 2964-4607 , Jurnal Pariwisata, Bisnis Digital dan Manajemen telah terindeks oleh Google Scholar dan GARUDA (Garba Rujukan Digital). serta terbit sebanyak 2 kali dalam 1 tahun pada bulan Mei dan bulan November.
PENERAPAN HYGIENE DAN SANITASI KITCHEN DI HOTEL X SAMARINDA (HOTEL BINTANG 4)
Food safety assurance is a must for developing the food processing industry in order to have good quality products, safe and suitable for consumption, very competitive economically, and according to consumer tastes, in addition one of the hotel's income is obtained from restaurants that provide food and drinks. The existence of restaurants is one of the hotel's efforts to improve the quality of service for consumers. The kitchen is one of the important aspects that must be considered to ensure the quality of a restaurant. One way to get quality products that needs to be considered is hygiene and sanitation in the kitchen. The purpose of this study is to find out whether Hotel X, one of the 4-star hotels (****) in Samarinda has implemented SOPs regarding existing hygiene and sanitation. This study is a descriptive study with observational data collection techniques for 6 months from January to June 2025 through the table of hygiene and sanitation procedures that apply in the hotel. The result is that there are still procedures that have not been implemented in the selection of food ingredients, namely insect-free, shelves are labeled for each type of ingredient and their placement is still less than 2 inches from the wall and labels to identify the depositor then in food processing it is left open which will trigger contamination and there are still equipment that is not in good and clean condition, even though in serving food all have been implemented. Food contaminated with bacteria can cause food poisoning whose symptoms can be mild to fatal and directly affect the quality, safety, and freshness of food products which in turn shape the hotel's reputation and guest trust.
Copyright (c) 2025 Naila Faradila http://creativecommons.org/licenses/by-nc/4.0
PENGARUH GAYA KEPEMIMPINAN DAN FASILITAS KERJA TERHADAP KEPUASAN KERJA PEGAWAI PUSAT PEMBERITAAN LPP RRI
This study was conducted on employees of the News Center of the Public Broadcasting Institution Radio Republik Indonesia (LPP RRI), which plays a strategic role in delivering information to the public. The purpose of this study was to examine the effect of leadership style and work facilities on employee job satisfaction. This research employed a quantitative approach with an associative research design. Data were collected through the distribution of questionnaires to 55 respondents selected using the Slovin formula from a total population of 112 employees. The data were analyzed using multiple linear regression with the assistance of SPSS version 29. The results show that leadership style has a significant effect on job satisfaction with a t-value of 5.780, while work facilities also have a significant effect with a t-value of 3.488. Simultaneously, both variables significantly affect job satisfaction with an F-value of 48.164. These findings confirm that improvements in leadership quality and the provision of adequate work facilities can have a positive impact on employee job satisfaction in the News Center of LPP RRI.
Copyright (c) 2025 Dwi Nur Rahayu, Imelda Sari http://creativecommons.org/licenses/by-nc/4.0
PENGARUH CITRA WISATA DAN DAYA TARIK TERHADAP KEPUTUSAN BERKUNJUNG PADA OBJEK WISATA VELANGKANNI MEDAN
Graha Maria Annai Velangkanni plays an important role as an icon of Medan City as well as a tourist destination that attracts visitors due to its historical value and beauty, contributing to the development of the local tourism industry. From January to April 2025, the number of tourist visits to this site fluctuated, which became the main focus of this study. Factors influencing tourists’ decisions to visit include tourism image and tourist attractions, considered key aspects in visitor preferences. This study aims to analyze the effect of tourism image and tourist attractions on the decision to visit Graha Maria Annai Velangkanni in Medan. The research employed a quantitative method, collecting primary data through survey questionnaires and literature review. Data analysis included validity and reliability tests, classical assumption tests, hypothesis testing using multiple linear regression, t-tests, F-tests, and calculation of the coefficient of determination (Adjusted R²) with a sample of 100 respondents. The results of the multiple linear regression showed a positive effect, with regression coefficients of 0.315 for tourism image and 0.845 for tourist attractions. The t-test results indicated t-values of 2.884 (p=0.005) for tourism image and 12.932 (p=0.001) for tourist attractions. The F-test produced an F-value of 100.429 with a significance of 0.001. These findings confirm that tourism image and tourist attractions have a positive and significant influence, both partially and simultaneously, on tourists’ decisions to visit Graha Maria Annai Velangkanni in Medan.
Copyright (c) 2025 Rosita Hileria Purba, Nursiah Nursiah http://creativecommons.org/licenses/by-nc/4.0
PENGARUH CITRA MEREK DAN DESAIN PRODUK TERHADAP KEPUTUSAN PEMBELIAN TAS WANITA DI KOTA DEPOK
The fashion industry has undergone substantial growth driven by evolving consumer preferences, wherein buyers increasingly prioritize not only product functionality but also aesthetic design and a strong brand image. This research seeks to examine how perceptions of brand identity and structural attributes of the product shape consumer buying behavior. decisions for women’s handbags in Depok City, offering scholarly contribution by assessing these variables both individually and collectively. The research employed a quantitative approach using non-probability targeted sampling, where information was obtained from individuals aligned with the predetermined qualifications related to handbag purchases. The findings reveal that 59.5% of purchasing decisions are explained by brand image and product design, with brand image contributing 3.496 and product design contributing 4.452, indicating that product design serves as the most influential determinant. These results underscore the importance for industry practitioners to prioritize design innovation aligned with prevailing market trends while simultaneously strengthening brand image to enhance consumer purchase decisions.
Copyright (c) 2025 Diajeng Wurikinasih, Instianti Elyana http://creativecommons.org/licenses/by-nc/4.0
PENGARUH CONTENT MARKETING PADA INSTAGRAM TERHADAP CUSTOMER ENGAGEMENT DAN BRAND AWARENESS MINISO INDONESIA
This study is motivated by the low level of audience interaction with the Instagram content of @minisoindo, despite the account having a large number of followers. This shows that there are challenges in utilizing social media optimally to increase customer engagement and build brand awareness. The purpose of this study is to analyze the influence of content marketing on customer engagement and brand awareness, as well as identify the most effective content strategy elements in supporting these two variables. This study uses a quantitative approach with an explanatory method. Data was collected through an online survey of 100 respondents who were followers of the @minisoindo Instagram account using a non-probability sampling technique with a purposive sampling approach. Data analysis was carried out with SEM-PLS. The findings show that content marketing has a positive and significant effect on customer engagement by 77,9% and on brand awareness by 57,3%. In addition, the study found that easy-to-understand, easy-to-find, and accurate content is the most effective element of strategies in building customer engagement and strengthening brand awareness. Future research is recommended to examine the effectiveness of content marketing on other platforms such as TikTok, YouTube, or X by employing a mixed methods approach to gain deeper insights.
Copyright (c) 2025 Syakirah Humaira Fauzi, Fajar Sarasati http://creativecommons.org/licenses/by-nc/4.0
PERAN INFLUENCER MARKETING DAN TESTIMONI PADA KEPUTUSAN PEMBELIAN KOSMETIK SHOPEE PADA GENERASI Z DEPOK
This research investigates how influencer marketing and consumer testimonials on the purchase decisions of Generation Z in Depok City, focusing on cosmetic products sold on Shopee. The rapid growth of the digital cosmetic industry has made these marketing strategies crucial for engaging the largest and digitally active consumer group in Indonesia. Primary data were collected via Likert-scale questionnaires from 100 purposively sampled respondents between July and September 2025. Multiple linear regression analysis using SPSS showed that both influencer marketing (β positive, p < 0.05) and testimonials (β positive, p < 0.05) significantly influence consumer choices assessed secara terpisah maupun bersama-sama. Nilai determinasi (R² = 0.784) indicates that 78.4% of the variation in purchase decisions is explained by these two variables. These findings highlight the importance for cosmetic marketers on Shopee to leverage influencer marketing and testimonials to effectively increase Generation Z's purchasing behavior.
Copyright (c) 2025 Keysha Aeletta Putri, Instianti Elyana http://creativecommons.org/licenses/by-nc/4.0
CITRA DESTINASI DAN MINAT BERKUNJUNG KEMBALI: ANALISIS MODERASI KEPUASAN WISATAWAN
This study stems from the phenomenon of Gua Kristal’s remarkable tourism potential, yet the level of revisit intention remains relatively low. The purpose of this research is to analyze the influence of destination image on revisit intention by considering tourist satisfaction as a moderating variable. A quantitative approach was employed with the population consisting of all visitors to Gua Kristal. The sampling technique used was incidental sampling, resulting in 120 respondents. Data were collected through a questionnaire using a 5 point Likert scale, and analyzed using regression and Moderated Regression Analysis (MRA). The findings reveal that destination image has a significant effect on revisit intention, and tourist satisfaction is able to strengthen this influence. The implications highlight the importance for destination managers to maintain a positive image through cleanliness, safety, facilities, and effective promotion strategies. Moreover, tourist satisfaction must be prioritized by providing friendly services, adequate facilities, and enjoyable experiences, thereby enhancing visitors’ revisit intention.
Copyright (c) 2025 Retno Hernawati http://creativecommons.org/licenses/by-nc/4.0
STRATEGI PENGEMBANGAN KULINER TRADISIONAL SEBAGAI DAYA TARIK WISATA KULINER BERKELANJUTAN DI KECAMATAN SEMANU, GUNUNGKIDUL
Traditional culinary heritage plays a crucial role as a cultural identity and a sustainable tourism attraction. This study aims to analyze the development strategy of traditional cuisine in Semanu District, Gunungkidul, using a descriptive qualitative approach with SWOT Analysis. The findings reveal key strengths in unique taste and traditional processing techniques (score 2.23), while weaknesses include conventional marketing and unstable raw material prices (score 1.01). Externally, opportunities arise from consumer preference and local resource potential (score 2.04), whereas threats stem from modern food competition and seasonal raw materials (score 1.00). The overall position of Semanu’s traditional cuisine falls in quadrant I (internal score +1.22; external score +1.04), so an intensive growth strategy is recommended. This strategy should include recipe preservation, product diversification, culture-based innovation, digital marketing, quality improvement, and capacity building for local entrepreneurs. Thus, Semanu’s traditional cuisine holds great potential as a sustainable culinary tourism attraction that supports cultural preservation and improves community welfare.
Copyright (c) 2025 Ira Resmayasari, Melewanto Patabang, Hana Kristianti, Helianthi Dewi http://creativecommons.org/licenses/by-nc/4.0
IMPLEMENTASI DESIGN THINKING PADA DESAIN PROMOSI VISUAL SPANDUK UMKM RUMAH MAKAN TIGA PUTRI UNIVERSITAS RIAU
This study examines Rumah Makan Tiga Putri, a culinary business located near Universitas Riau that offers Minang dishes at affordable prices. Despite its strategic location and a market potential dominated by students, the business faces challenges in optimizing its marketing strategy, especially in visual media promotion. The promotional banner, which is unattractive and lacks clear information, reduces the effectiveness of visibility in attracting and engaging consumers. This study explains the implementation of the design thinking process in redesigning the promotional banner for Rumah Makan Tiga Putri. The purpose of this study is to describe the stages of design thinking in optimizing visual communication effectiveness to increase consumer reach and visibility. The research uses a descriptive qualitative approach by applying the stages of design thinking: empathize, define, ideate, prototype, and test. Data were collected through direct observation, interviews with owners and consumers, comparisons with academic colleagues, and questionnaires using a Likert scale to measure perceptions of the banner's visual aspects. The findings show that the implementation of design elements related to imagery, color, typography, information clarity, and the integration of visual elements with Minang cultural characteristics can improve visual communication effectiveness and strengthen brand identity. The proposed solution is a redesigned banner that is informative, aesthetically pleasing, and culturally representative of Minang identity. Positive responses from participants indicate that applying design thinking is effective in optimizing banner design as visual promotional media, improving visibility and accessibility of business information for potential consumers around the Universitas Riau area.
Copyright (c) 2025 Hanifaturrahmi Andrina, Mustaqim Mustaqim, Meki Herlon, Zulhamid Ridho, Mitha Aprilia http://creativecommons.org/licenses/by-nc/4.0
PENGEMBANGAN SISTEM REKRUTMEN KERJA BERBASIS WEB UNTUK OPTIMALISASI BURSA KERJA KHUSUS (BKK)
Bursa Kerja Khusus (BKK) at Vocational High Schools (SMK) plays a crucial role in connecting graduates with the workforce. However, the current manual process of disseminating job vacancies and handling applications leads to suboptimal information distribution and inefficient data management. This study aims to design and develop a web-based job recruitment system to improve the efficiency of information dissemination and the job application process for students and alumni of SMK Negeri 1 Ngawen. The system is developed using the Waterfall model, which includes the phases of requirements analysis, system design, implementation, testing, and maintenance. The results show that the developed system successfully delivers real-time job vacancy information, accelerates the application process, and improves the accuracy of matching candidates with available jobs. Testing conducted using the Black-Box Testing method confirms that the system functions as expected, ensuring proper input validation, secure access control, and high data integrity. It is expected that this system will enhance the employability of SMK graduates and make the recruitment process more efficient and effective.
Bursa Kerja Khusus (BKK), Job Information System, Waterfall
Copyright (c) 2025 Daniati Uki Eka Saputri, Sardiarinto Sardiarinto http://creativecommons.org/licenses/by-nc/4.0
ANALISIS KEPUASAN PELANGGAN AGEN PERJALANAN ONLINE (OTA) APLIKASI MOBILE DI YOGYAKARTA: PENDEKATAN KUANTITATIF
As a leading tourist destination, Yogyakarta has seen a significant increase in the number of visitors, which has also driven the use of digital platforms for accommodation needs. This study aims to analyze consumer satisfaction with the use of Online Travel Agent (OTA) applications for hotel reservations in Yogyakarta. The study employs a quantitative approach through a survey of 130 respondents who have made hotel reservations using OTAs such as Traveloka, Tiket.com, and Agoda. The data were analyzed using multiple linear regression with the aid of SPSS. The results indicate that the Price and Promotion variable has a significant influence on purchasing decisions, while other variables such as Service Quality, User Experience, and Security and Trust do not show significant partial effects. However, all variables collectively have a significant influence on purchasing decisions. These findings can serve as a reference for OTA application developers to enhance features related to pricing and cancellation policies in order to improve user satisfaction.
Copyright (c) 2025 Diah Pradiatiningtyas, Chriswardana Bayu Dewa, Lina Ayu Safitri http://creativecommons.org/licenses/by-nc/4.0
DETERMINAN PENGUNGKAPAN ISLAMIC CORPORATE SOCIAL RESPONSIBILITY (ICSR) BANK UMUM SYARIAH DI INDONESIA
Islamic Corporate Social Responsibility (ICSR) is a form of reporting that refers to the principles of Maqashid Syariah. The purpose of the research is to examine the factors of investment account holders, profitability, company size, and company age as determinants of ICSR in Sharia Commercial Banks registered with the Financial Services Authority (OJK) for the period 2019–2023. The purposive sampling method was used to obtain a sample of 42 companies. Data analysis used the panel data regression method with E-Views 12. The research findings indicate that ICSR is not significantly influenced by investment account holders, profitability, company size, or company age. These results indicate that there are still other internal factors that play a role as determinants of ICSR and emphasise the importance of ICSR reporting in the annual report as a basis for consideration by investors in investing in Islamic banks.
Copyright (c) 2025 Laylatul Putri Nurjannah, Ponny Harsanti, Zamrud Mirah Delima http://creativecommons.org/licenses/by-nc/4.0
ANALISIS GAYA BAHASA IKLAN PADA SUPERMARKET EDISI RAMADHAN 2025 DI INSTAGRAM
The creative and attractive use of language to emphasize a product's uniqueness in advertising is known as the use of language style in advertisements. The aim of this research is to describe the language styles used in supermarket advertisements on Instagram during Ramadhan 2025. This research is a qualitative research. The data analyzed consists of sentences found in supermarket advertisements published on Instagram (March 1 - March 21, 2025). Data analysis applies the language style theory, which classifies four language styles: comparative, contradictory, associative, and repetitive. The findings of this study indicate that the most frequently used language style in supermarket advertisements on Instagram during Ramadhan 2025 is the contradictory style, followed by the comparative style, the repetitive style, and the associative style. From these findings, it can be seen that the use of language style in advertising plays a significant role in increasing both the visual and verbal appeal of a promotional message. The findings of this research are expected to contribute to subsequent studies focused on the analysis of language use in digital advertisements across various platforms and contexts.
Copyright (c) 2025 Najihatul Fitri, Rahmat Teguh Haryadi, Nisa Aisyah, Dede Mahendra, Deswita Deswita, Reysa Anggraini Yuzdika, Wulan Tias Yunindra http://creativecommons.org/licenses/by-nc/4.0
PENGARUH KUALITAS PRODUK, KUALITAS PELAYANAN, INFLUENCER MARKETING TERHADAP KEPUASAN PELANGGAN PADA SEGO SAMBEL MERDEKA
Indonesia’s culinary scenes today has grown and expanded significantly in each region. Increasing culinary demand affects on customer satisfaction. The study’s purpose is to ascertain impact of product quality, service quality, and influencer marketing on customer satisfaction of Sego Sambel Merdeka on Mojokerto which is secured to raise sales, share of the market, and competitive edge. The approach of this study is quantitative by using respondent questionnaires using convenience sampling of 50 respondents. The study’s hypothesis test used the method of multivariate linear regression. The findings of this study indicates results of the validity and realibility tests which have been processed are valid and reliable. The traditional assumption test in this study revealed a normal distribution and no symptoms of multicollinearity and heteroskedasticity occurred. The determination test revealed that 41.2% of the variability of customer satisfaction was impacted by product quality, service quality, and influencer marketing, with a regression equation of Y = -1.689 + 0.336X1 + 0.190X2 + 0.771X3 + e which showed a positive influence. The conclusion obtained on this research is that product quality and influencer marketing have significantly impact on customer satisfaction, but service quality have not significantly impact on customer satisfaction, so in this research, it is implied that Sego Sambel Merdeka business owners are advised to focus more on improving product quality and maximizing influencer marketing strategies, even though the quality of service is not significant in this study periodic evaluation to ensure adequate service standards.
Copyright (c) 2025 Rezha Isyraqi Qastalano, Rizky Adhitya Nugroho, Muhammad Bahanan http://creativecommons.org/licenses/by-nc/4.0
EFIKASI DIRI SEBAGAI MEDIASI DALAM HUBUNGAN LINGKUNGAN KAMPUS DAN MANAJEMEN WAKTU PADA PRESTASI MAHASISWA
Academic achievement is a crucial indicator of the success of higher education processes; therefore, understanding the factors that influence it is essential. A supportive campus environment and effective time management have been widely studied as key determinants of student academic performance, with self-efficacy often positioned as a mediating variable that links the two. At the Faculty of Economics and Business, University of Jember, field findings reveal several issues such as unstable internet access, limited discussion spaces, and underutilized academic advising services, all of which potentially affect students’ self-efficacy and academic achievement. This study aims to analyze the influence of the campus environment and time management on students’ academic performance, with self-efficacy as a mediating variable. A quantitative approach was employed using Partial Least Square Structural Equation Modeling (PLS-SEM) processed through SmartPLS 4.0. The research sample total in 270 respondents by purposive sampling consisted of active undergraduate students at the Faculty of Economics and Business, University of Jember. The results show that both the campus environment and time management have a positive and significant impact on academic achievement. Moreover, self-efficacy was found to play a significant mediating role in the relationship between campus environment and time management with academic performance. These findings highlight the importance of enhancing student self-efficacy through a well-managed learning environment and effective time management training to foster better academic outcomes.
Copyright (c) 2025 Almas Farah Dinna Dewi, Moch Arfan Nur Kholidy, Ema Desia Prajitiasari http://creativecommons.org/licenses/by-nc/4.0
STRATEGI PENGEMBANGAN KEPARIWISATAAN DI DESA NUCA MOLAS SEBAGAI DESTINASI UNGGULAN DI KABUPATEN MANGGARAI
Nuca Molas Village in Manggarai Regency has strong tourism potential but does not yet have a clear development strategy. This study aims to explore its potential and propose a strategy to make Nuca Molas Village a leading destination in Manggarai Regency. The approach used in this study is qualitative. The data collection techniques are interviews, observations, and documentation. Informants were selected using purposive sampling techniques, reaching seven people. This study identified four main potentials: Natural and cultural attractions, including biodiversity and shipbuilding traditions; Accessibility, because of its location close to Wae Rebo and Labuan Bajo; Amenities, with accommodation and culinary businesses in Dintor, the crossing point to Nuca Molas; and Tourism market, which benefits from tourist visits to Labuan Bajo and Wae Rebo. The strategy must prioritize increasing accessibility, infrastructure development, partnerships, community training, and reactivating tourism awareness groups (Pokdarwis). In addition, integrating tourism products with Wae Rebo and Labuan Bajo can increase visibility and attract more visitors. This research can provide an overview of the development strategy of tourist villages, especially marine tourism. It can be used as a basis for designing tourism development in Nuca Molas Village.
Copyright (c) 2025 Roseven Rudiyanto, Linda Welmintje Fanggidae, Aplimon Jerobisonif, Rifat Yoktan Y. Maromon, Thomas Kurniawan Dima, Lodwik Obed Dahoklory http://creativecommons.org/licenses/by-nc/4.0
PERUBAHAN MOTIF WISATA RELIGI KALANGAN GENERASI Z DI MAKAM NYAI HAMDANAH KUDUS
The Tomb of Nyai Hamdanah Kudus is one of the popular tourist destinations on social media because it is believed to be a testament to be a means of finding a pious soul mate. Viral content about the blessings of the tomb attracts many pilgrims, especially generation Z to come on a pilgrimage. If previously pilgrimages focused more on spiritual aspects and remembering death, now Generation Z does it with various purposes, for example: seeking the blessing of a soul mate, following social media trends, or simply creating content. This shows that there is a change in pilgrimage motifs among generation Z, especially at the Tomb of Nyai Hamdanah Kudus. The purpose of this study is to identify changes in pilgrimage motifs among generation Z at the Tomb of Nyai Hamdanah Kudus and analyze the factors that influence change in the motives for pilgrimage at the tomb. The research method used in this study is a qualitative method using a case study approach through interviews, observation and documentation in data collection, as well as using data analysis techniques which include data reduction, data presentation, and conclusion drawn. The results of the study show that pilgrimage activities at the Nyai Hamdanah’s Tomb has changed its motives among generation Z. Initially, pilgrimages was carried out for religious purposes such as tawasul and tabarukan. However, among Generation Z, these motives have developed into more diverse including asking for a soul mate, seeking inner peace, to following trends on social media driven by FOMO. The change in motives is influenced by three main factors, namely: social, religiosity, and psychological. This phenomenon shows that the motive of pilgrimage is now not only spiritual, but also related to the social and psychological influence that develops in society.
Copyright (c) 2025 Maghfirotunnisa Maghfirotunnisa, Fania Mutiara Savitri http://creativecommons.org/licenses/by-nc/4.0
PENGARUH KUALITAS LAYANAN TERHADAP LOYALITAS PELANGGAN PADA PENGGUNA GRABBIKE DI MASYARAKAT KOTA DEPOK
One of the most rapidly expanding industries in the modern digital age is online transportation services. The purpose of this research is to find out how much of an impact service quality has on GrabBike customer loyalty. Dependability, responsiveness, assurance, empathy, and concrete proof are the five main criteria used to evaluate service quality. Data was gathered using a quantitative research technique, with 100 respondents being polled using questionnaires. All responses were evaluated using a Likert scale ranging from 1 to 5. The findings demonstrate that customer loyalty is positively and significantly impacted by service quality. A simple linear regression test confirmed this, with a t-value of 8.292 surpassing the t-table value of 1.987 and a R Squared value of 41.2%. This indicates that service quality influences customer loyalty to a lesser extent than other criteria (58.8% vs. 41.2%). These results stress the need of enhancing service quality as a means of attracting and retaining customers, and they call for ongoing innovation to make online transportation services more user-friendly.
Copyright (c) 2025 Caren Beautisyarof Rajmadivara, Zahra Aufa Aulia, Gold Friend Teosius Simaremare, Rosento Rosento http://creativecommons.org/licenses/by-nc/4.0
PERAN HARGA DALAM MEMPENGARUHI MINAT PEMBELIAN KEBAYA DI BUTIK IMAS COLLECTION
The fashion industry in Indonesia continues to experience rapid growth, with traditional clothing such as kebaya gaining increasing popularity. Price is one of the key factors influencing consumer interest, particularly in niche markets like kebaya boutiques. This study aims to evaluate the role of price in influencing consumer purchase interest through a case study at Butik Imas Collection. A qualitative approach was used with a case study method, involving in-depth interviews with the boutique owner and 10 female consumers, as well as direct field observations. The findings reveal that although price is a significant factor, consumers also consider other aspects such as fabric quality, kebaya design, and customer service. These findings support the price perception theory by Kotler and Armstrong and align with previous research by Sawitri et al. (2024), which states that the combined application of price and product quality can enhance purchasing decisions. This study provides strategic insights for boutique managers on the importance of maintaining competitive pricing without compromising quality. A combination of competitive pricing, superior product quality, and excellent customer service can boost consumer purchase interest while strengthening Butik Imas Collection's position in the kebaya market.
Copyright (c) 2024 Rika Febriyanti, Inka Fiorentina Ambarita, Yoshi Malika Putri, Muhamad Yusuf Rofiudin, Gilang Vahera Madika, Gani Wiharso
ANALISIS RASIO KEUANGAN DALAM MENILAI KINERJA KEUANGAN UMKM JAYA PONSEL
Micro, Small, and Medium Enterprises (UMKM) play a crucial role in Indonesia's economy, particularly in providing employment opportunities and supporting local economic growth. Jaya Ponsel, an MSME operating in the mobile phone sales and repair sector, requires a financial performance evaluation to maintain business stability and growth. This study aims to assess Jaya Ponsel's financial performance through financial ratio analysis, covering liquidity, solvency, activity, and profitability, and to present the income statement and balance sheet for 2022 and 2023. The method used is a quantitative descriptive approach, with data sourced from the company's internal financial reports. The analysis results indicate that although there was a decline in some liquidity and activity ratios, Jaya Ponsel managed to improve its profitability. The current ratio decreased from 2.50 in 2022 to 2.20 in 2023, while the quick ratio dropped from 2.00 to 1.80. The increase in the debt-to-asset ratio and debt-to-equity ratio suggests greater reliance on debt. On the other hand, the profit margin on sales rose from 20% to 22%, ROI increased from 6.67% to 7.50%, and ROE improved from 11.11% to 12.63%. In conclusion, despite challenges in liquidity management and operational efficiency, Jaya Ponsel successfully maintained and enhanced its profitability. These findings provide valuable insights for management to optimize financial and operational strategies moving forward.
Copyright (c) 2024 Dena Purnama Sidik, Diniar Halimah, Desi Andriyani, Suharniati Suharniati, Nurul Kamilah
DAMPAK KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN DI RICHEESE CABANG GRAND DEPOK CITY
The fast-food industry, particularly Richeese Factory, plays a significant role in the global culinary landscape. This study aims to evaluate the impact of service quality on customer satisfaction at Richeese Factory GDC using a combination of library and field research methods. The study employs a cross-sectional design, with data collected through questionnaires from 99 randomly selected respondents. Service quality was assessed based on aspects such as speed, order accuracy, staff friendliness, and restaurant cleanliness. Linear regression methods were applied, including instrument tests for validity, reliability, and classical assumptions such as normality, heteroscedasticity, and multicollinearity. The validity and reliability tests showed that the questionnaire was reliable and valid. The classical assumption tests indicated that the data distribution was not normal; however, the regression model did not show heteroscedasticity or multicollinearity. Correlation analysis demonstrated a strong and positive relationship between the two variables. The coefficient of determination revealed that 29.2% of customer satisfaction variability was influenced by service quality, with the regression equation Y = 24.180 + 0.449X, indicating a positive effect. The T-test also showed a positive and significant effect of service quality on customer satisfaction, with a t-value of 6.322, which is greater than the t-table value of 1.988. These findings highlight the importance of improving service quality to achieve optimal customer satisfaction in the fast-food industry.
Copyright (c) 2024 Rosa Janatul Hira, Vriska Naya Jullistia, Syifa Inayatuzzahra, Ramdhina Cipta, Nanda Nur Fadillah, Isnurrini Hidayat Susilowati
PENGARUH PENJUALAN KONVENSIONAL DAN PENJUALAN E-COMMERCE TERHADAP KEPUTUSAN PEMBELIAN MENGGUNAKAN METODE REGRESI
The widespread use of e-commerce in the digital era has increased information disclosure while changing the way consumers make purchases. Consumer decisions are influenced by several factors, including the influence of technology, price and product comparison, information disclosure, and ease of access. The purpose of this study is to use regression analysis to examine the impact of traditional and online sales on PT Airlangga Jaya Mandiri. This study also looks at additional factors that can influence consumer purchasing decisions and determine the relationship between the variables studied. The regression analysis of PT Airlangga Jaya Mandiri, however, shows that neither traditional sales nor online sales significantly affect the dependent variable in this study. The resulting constant value is 1.740, and has a coefficient for conventional sales of 0.057 and a coefficient for E-commerce sales of -0.020. Although the p value is greater than 0.05, indicating statistical insignificance, further research and data collection is needed to confirm the relationship between these variables and consider other factors that may affect the dependent variable. The results of this study provide insights for businesses in developing more effective marketing strategies and improving customer service, with the understanding that the factors that consequence purchase decisions may be more complex than revealed in this regression model
Copyright (c) 2024 Ali Shodiqin, Etika Sabariah
IMPLEMENTASI DESIGN THINKING DALAM PENGEMBANGAN BISNIS UMKM MELALUI PLATFORM INSTAGRAM: STUDI KASUS DAPUR QUEENSHA
The development of information technology enables UMKM to reach a wider market through digital marketing, allowing them to attract more customers. This study discusses the implementation of Design Thinking in business development for UMKM, with a case study on Dapur Queensha, a frozen food business. The aim of this research is to enhance the understanding of Design Thinking implementation in UMKM business development using the Instagram platform. This research adopts a descriptive qualitative approach, where data is collected through observation and interviews. The analysis results indicate that Dapur Queensha is striving to promote its products through social media platforms, especially Instagram. The adopted marketing strategy involves leveraging Instagram to market their frozen food products. The proposed solution includes creating attractive and consistent feed designs to post on Instagram and redesigning the existing logo to make it more appealing and simple. Positive feedback from consumers and Instagram users indicates that the design changes have had a positive impact. Additionally, the decision to use Instagram as a marketing tool has proven effective, given its popularity and ability to reach a broad audience.
Copyright (c) 2024 Dennis Fathurahman, Safira Maharani, Siti Hodizah, Lia Miza
PERAN LOKASI DAN STRATEGI PENJUALAN DALAM MENSTABILKAN PENDAPATAN UMKM: STUDI KASUS RUMAH MAKAN PADANG
Padang restaurants are one of the micro, small, and medium enterprises (MSMEs) offering a variety of typical Minangkabau cuisine from Padang, West Sumatra. In the capital city of Jakarta, there are many Padang restaurant MSMEs with tight competition and various sales methods. Each Padang restaurant has different incomes, depending on its sales strategy and competitiveness in the market. To compete and maintain its income, business owners must have an effective sales strategy. This study aims to understand how the location of the business, sales strategies, and income variations affect the performance of Padang restaurant businesses. The subject of this research is the Padang Restaurant Ampera Saiyo Tipar Cakung. Data collection methods were carried out through field research, direct observation, interviews with owners and employees, and collection of related business documents. The collected data were analyzed using a qualitative case study approach. The observation results show that at the location of Padang Restaurant Ampera Saiyo, there are also two other competitors. When one competitor is not operating, customers tend to switch to Ampera Saiyo restaurant, and vice versa. The problem often faced by Padang Restaurant Ampera Saiyo is income instability. The factors influencing this instability are competition among Padang restaurants. To overcome this challenge, one of the sales strategies applied is to utilize digital marketing, such as GoFood and GrabFood, to expand market reach and increase visibility of Padang Restaurant Ampera Saiyo among potential customers.
Copyright (c) 2024 Natasya Angelicia, Indah Rahmawati, Ade Karsari Zulmi Hendri, Randy Kahaikal, Johan Hendri Prasetyo
KAJIAN KEPUTUSAN PEMBELIAN KONSUMEN DI E-COMMERCE: STUDI PADA ERIGO STORE
The use of e-commerce in Indonesia has grown very rapidly and continues to increase. Erigo Store has become one of the leading e-commerce platforms in Indonesia. This study aims to analyze the factors influencing purchase decisions at Erigo Store. This research uses a qualitative method through interviews and observations. The research sample consists of 27 key respondents who are Erigo Store consumers. The results of this study indicate that Indonesian e-commerce consumers tend to look for quality products at affordable prices. Positive reviews from other consumers also become an important factor that can increase consumer trust and encourage them to make purchases. This research provides valuable insights for business owners and marketers in the e-commerce market. These findings affirm that companies need to understand the importance of maintaining a balance between price and product quality to enhance consumer appeal and trust.
Copyright (c) 2024 Aldi Tri Saputra, Irwan Hidayat, Rizky Abu Hurairah, Johan Hendri Prasetyo
ANALISIS PENGARUH HARGA TERHADAP KEPUTUSAN PEMBELIAN DI WARUNG GOCENG DEPOK: STUDI KASUS
This research was conducted due to the challenges faced by Warung Goceng in Depok, such as inconsistent product quality, price competition, and customer service issues, which motivated this study. The aim of this study is to evaluate the influence of price on customer purchasing decisions. Using a quantitative approach, 60 customers of Warung Goceng in Depok City participated as research participants. Data were obtained through the distribution of questionnaires and observation, and hypothesis testing was conducted using SPSS. The findings of the study indicate that the majority of consumer purchasing decisions are significantly influenced by price factors, and there is a direct relationship between Warung Goceng's prices and consumer purchasing decisions Bonus dan promosi menarik adalah salah satu daya tarik utama Indohoki77. Platform ini menawarkan berbagai jenis bonus seperti bonus selamat datang, bonus deposit, dan cashback . Therefore, Warung Goceng can improve its pricing strategy to better suit consumer preferences and enhance its competitiveness in the culinary industry
Copyright (c) 2024 Yanetia Ranjevi, Miladiyah Khasanah, Nisa Febrina Maushal, Danang Rusdawindra Samiaji, Saifun Nidzar, Gani Wiharso
ANALISIS PENGARUH KUALITAS PRODUK TERHADAP KEPUASAN PELANGGAN MENGGUNAKAN METODE REGRESI LINIER
This research was conducted to explore and evaluate whether product quality affects customer satisfaction at the Mixue branch in Margonda. The study participants were customers who purchased ice cream or drinks at the Mixue Margonda branch. The sample consisted of 50 respondents selected through an online questionnaire distribution. The approach used was quantitative, and SPSS version 26 was used for data analysis. The validity and reliability of the research instruments were tested. Data analysis employed simple linear correlation and regression with product quality (x) and customer satisfaction (y) variables. The correlation results demonstrated a significant positive relationship between product quality and customer satisfaction. Simple linear regression showed the equation y = 3.341 + 0.746x, and partially, the product quality variable had a relevant impact on customer satisfaction. This research confirms that product quality significantly impacts customer satisfaction at the Mixue outlet, highlighting the importance of improving product quality to enhance customer satisfaction.
Copyright (c) 2024 Ryan Ferdiansyah, Alliza Lia Rahman, Sulistia Fauzi, Verawati Dewi, Vika Rizky Fathoni, Gani Wiharso
PENGARUH STRES, KEPUASAN KERJA DAN SELF-LEADERSHIP TERHADAP KINERJA PEGAWAI PT. BPR KHRISNA DARMA ADIPALA
Human resources continue to be the central focus and backbone for companies to maintain their operations. The vital role of human resources is apparent in all company activities. The study was carried out at PT BPR Khrisna Darma Adipala in Badung Regency, with a sample of 50 employees serving as respondents, employing a saturated sampling method for sampling. Data collection involved the use of questionnaires, interviews, observations, and documentation. Data analysis involved the application of multiple linear regression analysis with SPSS version 25. The findings indicate that work-related stress detrimentally affects employee performance, suggesting that heightened stress levels correspond to diminished performance at PT BPR Khrisna Darma Adipala in Badung Regency. Conversely, job satisfaction positively influences employee performance, indicating that higher satisfaction levels correspond to better performance at PT BPR Khrisna Darma Adipala in Badung Regency. Moreover, self-leadership also yields a positive impact on employee performance, indicating that an increase in self-leadership is associated with improved performance at PT BPR Khrisna Darma Adipala in Badung Regency.
Copyright (c) 2024 Ni Made Dwi Puspitawati, Ni Made Widya Wati, Ni Luh Gede Putu Purnawati
PENGARUH PERSONAL SELLING TERHADAP KEPUTUSAN PEMBELIAN PRODUK KUE
In a market that is increasingly competitive and influenced by ongoing technological developments, companies are required to develop effective marketing strategies to achieve their goals, including creating value and satisfying customer needs. One of the pioneers in the dessert box industry in Indonesia is Bittersweet by Najla, renowned for its innovation in presenting sweet treats in box form. This study aims to investigate the influence of personal selling on purchasing decisions of products from Bittersweet By Najla. The study employs a quantitative method by collecting information from primary and secondary sources through questionnaires and literature studies. This research uses a multiple linear regression analysis model as the research method. The population studied consists of residents in the vicinity who have made purchases at Bittersweet By Najla, with a sample of 50 respondents selected incidentally through a Likert scale-based questionnaire. Partial analysis results indicate that personal selling has a positive and significant impact on purchase decisions, supported by a significant t-value (4.012 > 1.677) and low statistical significance (0.000 < 0.05). These findings provide valuable insights for companies in designing more efficient marketing strategies, emphasizing the development of personal selling skills to enhance product appeal, build consumer trust, and achieve desired marketing objectives.
Copyright (c) 2024 Kezia Agnes Pattiasina, Syifa Inayatuzzahra, Ramdhina Cipta Aulia, Putri Sonia Tamara, Nanda Nur Fadila, Gani Wiharsono
ANALISIS PENGARUH IKLAN PROMOSI TERHADAP KEPUTUSAN PEMBELIAN PADA PRODUK AIR MINERAL
Advertising is a form of promotion for a product or service, typically displayed in mass media such as television, newspapers, magazines, as well as on platforms like YouTube and social media, including Instagram, Facebook, and TikTok. This study was conducted to analyze the impact of promotional advertising on purchasing decisions for Aqua mineral water products. The population included all consumers who have seen Aqua advertisements on any media, such as television or other social media, and consumers who have purchased Aqua mineral water, totaling 70 respondents obtained through an online questionnaire distributed via Google Forms. The method applied is quantitative, analyzed using SPSS version 26. The variables tested include Promotion (X) and Purchase Decision (Y). Research instruments were validated through validity and reliability tests. The analysis techniques used include correlation and simple linear regression tests, encompassing t-tests and determination tests. The correlation test shows a strong and positive relationship between variables X and Y. The regression test produced the equation Y = 8.045 + 0.628X, indicating that the promotion variable significantly influences purchasing decisions for Aqua mineral water. This finding implies that the company should focus on enhancing promotion efforts to boost product purchasing decisions.
Copyright (c) 2024 Alliza Lia Rahman, Ryan Ferdiansyah, Sulistia Fauzi, Verawati Dewi, Vika Rizky Fathoni, Isnurrini Hidayat Susilowati