2026. SCRUM AND ITIL-BASED SUPPORT SYSTEM DESIGN AND IMPLEMENTATION AT RAPHA THERESIA HOSPITAL. JITK (Jurnal Ilmu Pengetahuan dan Teknologi Komputer). 11, 3 (Feb. 2026), 864–873. DOI:https://doi.org/10.33480/jitk.v11i3.7004.