Indrayuni, E. “ANALISIS KEPUASAN PELAYANAN MUTASI PEGAWAI MENGGUNAKAN METODE FUZZY SERVICE QUALITY (SERVQUAL)”. Jurnal Pilar Nusa Mandiri, Vol. 13, no. 2, Sept. 2017, pp. 157-66, https://ejournal.nusamandiri.ac.id/index.php/pilar/article/view/232.