@article{Frieyadie_Alramuri_2017, title={IMPLEMENTASI METODE FUZZY SERVQUAL UNTUK MENILAI PELAYANAN CUSTOMER SERVICE TERHADAP KEPUASAN PELANGGAN DI PT. TELKOM}, volume={14}, url={https://ejournal.nusamandiri.ac.id/index.php/techno/article/view/193}, DOI={10.33480/techno.v14i2.193}, number={2}, journal={Jurnal Techno Nusa Mandiri}, author={Frieyadie, Frieyadie and Alramuri, Dewi}, year={2017}, month={Sep.}, pages={111-116} }