KHARISMA, M.; ANGGRAENI, S. PENGARUH KUALITAS LAYANAN BJB NET TERHADAP KEPUASAN NASABAH BANK BJB RASUNA SAID MENGGUNAKAN METODE WEBQUAL 4.0. Jurnal Techno Nusa Mandiri, [S. l.], v. 15, n. 1, p. 13–18, 2018. DOI: 10.33480/techno.v15i1.52. Disponível em: https://ejournal.nusamandiri.ac.id/index.php/techno/article/view/52. Acesso em: 31 jan. 2025.