Laurichela, R., and C. Cahyadi. “ANALISIS KUALITAS LAYANAN KONSUMEN BERDASARKAN METODE SERVQUAL (SERVICE QUALITY) DAN ANALYTIC HIERARCHY PROCESS (AHP)”. Jurnal Techno Nusa Mandiri, Vol. 19, no. 1, June 2022, pp. 9-14, doi:10.33480/techno.v19i1.2436.