Laurichela, Regina, and Cepi Cahyadi. “ANALISIS KUALITAS LAYANAN KONSUMEN BERDASARKAN METODE SERVQUAL (SERVICE QUALITY) DAN ANALYTIC HIERARCHY PROCESS (AHP)”. Jurnal Techno Nusa Mandiri 19, no. 1 (June 21, 2022): 9-14. Accessed October 15, 2024. https://ejournal.nusamandiri.ac.id/index.php/techno/article/view/2436.