ELECTRONIC CUSTOMER RELATIONSHIP MANAGEMENT (E-CRM) BERBASIS DESKTOP DAN WEBSITE PADA PT.ZIMA TRANSLOGISTIC

  • Rachmat Hidayat (1) Sistem Informasi STMIK Nusa Mandiri

  • (*) Corresponding Author
Keywords: Expedition logistics, Customer Relationship Management, e-CRM

Abstract

The rapid development of information technology is happening now in our country especiallyIndonesia, Technology no longer a strange, even needed to support the performance of an organization. For now, without the support of a company's information technology may be impossible to develop. In this context, the information can be said to be the key to support and improve the management of the company in order to win the competition that the longer the more increase. One method that can be used to improvise and improve services and promotions to customers is with CRM is Customer Relationship Management, PT. Zima Translogistic company engaged in the expedition with many customers in desperate need of the system very quickly and precisely so that the customer will get the satisfaction of administrative services and information accurate, these problems made the system desktop-based e-CRM for customer transactions and website to get the information related to customer transactions.

References

Barnes, James G. (2003a). Secrets Of Customer Relationship Management. Andi, Yogyakarta.

Castono, Silvana. (2006). PENGGUNAAN STORED PROCEDURE SEBAGAI ASPEK keamanan pada sql database. Retrieved Feb 13, 2010, from http://www.google.co.id/url?sa=t&source=web&ct=res&cd=3&url=http%3A%2F%2Fwww.cert.or.id%2F~budi%2Fcourses%2Fsecurity%2F20062007%2FReportnial.doc&ei=gbmxSuDxJZWNo6pvMgL&rct=j&q=store+procedure&usg=AFQjCNFSe3TPJqZjs3n72qE_6HGtlMb02g

David. (2003, June). Data Flow Diagram. Retrieved March 11, 2010, from http://www.scribd.com/doc/9758069/DATA-FLOW-DIAGRAM

Jasmadi. , 2004, Koleksi Templete Web Dan Teknik Pembuatannya. Jakarta : Andi Yogyakarta.

Jogiyanto, analisis dan desain system informasi Andi off set Yogyakarta, 1990

Oetomo, Budi. S.D., Simanjuntak, J.P & Sukoco, A.A. i-CRM Membina Relasi dengan Pelanggan. Com. Penerbit Andi, Yogyakarta, (2003)

Sutarman. (2003). Membangun Aplikasi Web dengan PHP dan MySQL. PT. Graha ilmu, Yogyakarta.

Turban, Efraim. (2004). Electronic Commerce A managerial Perspective, Prentice Hall, New Jersey http://www.aspective.com/ Solutions/SiebelCRM/Index.aspx
Published
2013-03-15
How to Cite
Hidayat, R. (2013). ELECTRONIC CUSTOMER RELATIONSHIP MANAGEMENT (E-CRM) BERBASIS DESKTOP DAN WEBSITE PADA PT.ZIMA TRANSLOGISTIC. Jurnal Techno Nusa Mandiri, 10(1), 29-36. Retrieved from http://ejournal.nusamandiri.ac.id/index.php/techno/article/view/557
Article Metrics

Abstract viewed = 23 times
PDF downloaded = 115 times