DECISION SUPPORT SYSTEM USING FUCOM-MARCOS FOR AIRLINE SELECTION IN INDONESIA

Abstract

Since deregulation in 1999, the development of the Indonesian aviation industry has continued to develop. However, many airlines still face various problems before and during flights. Problems in the plane, ranging from engine problems, technical problems, tire damage, cockpit problems to air pressure problems. Airlines customers have personal considerations and preferences when choosing an airline. The many choices and many considerations of airlines often confuse customers. To solve this problem, a decision support system (DSS) can be used to provide advice in selecting airlines based on customer preferences. This study uses the FUCOM-MARCOS method, using 8 criteria and 6 testing alternatives. When using FUCOM to calculate criterion weights, it appears that the factor price (C5) is the factor that counts most. Calculations using FUCOM-MARCOS show that Garuda Indonesia is the favorite airline in Indonesia with a preference value of 0.7390, followed by Citilink in second place, and Batik Air in third. Testing using consistency analysis shows that Garuda Indonesia remains stable and is the first choice by being ranked first 15 times out of 17 tests, with an average ranking distribution reaching 1.23466.