WEBSITE USABILITY TESTING ON THE INFORMATION AND COORDINATION CENTER OF COVID-19 IN WEST JAVA USING THE SYSTEM USABILITY SCALE
Indonesia is one of the countries affected by the COVID-19 outbreak. Positive confirmed patients in Indonesia are increasing every day. The people became restless and worried because of this outbreak. Website becomes one of the media used in conveying information on the spread of COVID-19. However, the website has several weaknesses in its use such as, appearance that is too complicated, writing that is not clearly readable, there is no data update in real time, and unusual menu choices. The official website established by the West Java government in tackling the spread of COVID-19 is pikobar.jabarprov.go.id or known as The Information and Coordination Center of COVID-19 website in West Java Province (PIKOBAR). To minimize the weaknesses and the level of website usability that occurs, the PIKOBAR website needs evaluation and update. The evaluation carried out aims to make the website run well, so that it can provide up-to-date and real-time information to the public. In this study the evaluation of the PIKOBAR website is done by measuring and testing the appearance of usability using the System Usability Scale (SUS) instrument. The results showed that the SUS score obtained was 70.7 which was included in the acceptable, grade C and good categories. This means that the PIKOBAR website has good usability value and is feasible to be accessed and accepted by Users (Visitors).
A. Susilo et al., “Coronavirus Disease 2019 : Tinjauan Literatur Terkini Coronavirus Disease 2019 : Review of Current Literatures,” J. Penyakit Dalam Indones., vol. 7, no. 1, pp. 45–67, 2020.
D. C. Jeff Rubin, Hadbook of usability testing, How to plan, design and conduct effective tests, vol. 17, no. 2. 2001.
W. S. Wibowo, H. M. Az-zahra, and F. A. Bachtiar, “Evaluasi dan Rekomendasi Tampilan Website E-Complaint Universitas Brawijaya Pada Perangkat Bergerak Menggunakan Metode Heuristic Evaluation,” J. Pengemb. Teknol. Inf. dan Ilmu Komput. Univ. Brawijaya, vol. 2, no. 12, pp. 7192–7201, 2018.
W. M. Sari, A. Rachmadi, and H. M. Az-zahra, “Evaluasi pada Website Fakultas Peternakan Universitas Brawijaya menggunakan Usability Testing,” vol. 3, no. 7, pp. 6503–6507, 2019.
A. A. Jiwa Permana, “Usability Testing Pada Website E-Commerce Menggunakan Metode System Usability Scale (Sus) (Studi Kasus : Umkmbuleleng.Com),” JST (Jurnal Sains dan Teknol., vol. 8, no. 2, p. 149, 2019, doi: 10.23887/jst-undiksha.v8i2.22858.
F. F. Laksana and S. Suyoto, “Pengukuran Kualitas Ux Website Menggunakan Sus,” Comput. Eng. Sci. Syst. J., vol. 4, no. 2, p. 138, 2019, doi: 10.24114/cess.v4i2.12928.
Kharis, P. I. Santosa, and W. W. Winarno, “Evaluasi Usability Pada Sistem Informasi Pasar Kerja Menggunakan System Usablity Scale (Sus) 1*,” Pros. Semin. Nas. Sains Dan Teknol. 10 2019, pp. 240–245, 2019.
U. Ependi, F. Panjaitan, and H. Hutrianto, “System Usability Scale Antarmuka Palembang Guide Sebagai Media Pendukung Asian Games XVIII,” J. Inf. Syst. Eng. Bus. Intell., vol. 3, no. 2, p. 80, 2017, doi: 10.20473/jisebi.3.2.80-86.
U. Ependi, A. Putra, and F. Panjaitan, “Evaluasi tingkat kebergunaan aplikasi Administrasi Penduduk menggunakan teknik System Usability Scale,” Regist. J. Ilm. Teknol. Sist. Inf., vol. 5, no. 1, p. 63, 2019, doi: 10.26594/register.v5i1.1412.
J. R. Lewis and J. Sauro, “Item Benchmarks for the System Usability Scale,” J. Usability Stud., vol. 13, no. May 2018, pp. 158–167, 2018.
A. Bangor, T. Staff, P. Kortum, J. Miller, and T. Staff, “Determining what individual SUS scores mean: adding an adjective rating scale,” Determ. what Individ. SUS scores mean adding an adjective Rat. scale, vol. 4, no. 3, pp. 114–123, 2009.
Abstract viewed = 202 times
PDF downloaded = 188 times