PENGARUH PELAYANAN PEMBUATAN E-KTP TERHADAP KEPUASAN MASYARAKAT STUDI KASUS DI KECAMATAN DRAMAGA KABUPATEN BOGOR

Authors

  • Sufryanthi Sufryanthi Sistem Informasi STMIK Nusa Mandiri
  • Yahdi Kusnadi Komputerisasi Akuntansi AMIK BSI Jakarta

DOI:

https://doi.org/10.33480/pilar.v12i1.262

Keywords:

Struktural Equation Modeling, Kualitas Pelayanan, Kepuasan Pelanggan

Abstract

The creation of the e-ID CARD issued by the Government in this regard the Ministry of Interior gave the side the ease in making Residents Sign Cards (KTP) as official proof of identification for every citizen. The technique of data collection undertaken by way of ask a few questions or written statement to the respondent the owner or user of the e-ID CARD around the area of Kecamatan Dramaga, Bogor. From the analysis, the determination of the coefficient of 0,199 obtainable. 19.9% it means that the variable satisfaction celebrated influenced by quality of service, while the 80,1% community satisfaction variables affected by other variables that are not discussed in this study

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Published

2016-03-15

How to Cite

Sufryanthi, S., & Kusnadi, Y. (2016). PENGARUH PELAYANAN PEMBUATAN E-KTP TERHADAP KEPUASAN MASYARAKAT STUDI KASUS DI KECAMATAN DRAMAGA KABUPATEN BOGOR. Jurnal Pilar Nusa Mandiri, 12(1), 81–90. https://doi.org/10.33480/pilar.v12i1.262

Issue

Vol. 12 No. 1 (2016): Pilar Nusa Mandiri : Journal of Computing and Information System Periode Maret 2016

Section

Articles

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