PENGARUH PELAYANAN PEMBUATAN E-KTP TERHADAP KEPUASAN MASYARAKAT STUDI KASUS DI KECAMATAN DRAMAGA KABUPATEN BOGOR

  • Sufryanthi Sufryanthi (1*) Sistem Informasi STMIK Nusa Mandiri
  • Yahdi Kusnadi (2) Komputerisasi Akuntansi AMIK BSI Jakarta

    • (*) Corresponding Author
DOI: https://doi.org/10.33480/pilar.v12i1.262

Keywords: Struktural Equation Modeling, Kualitas Pelayanan, Kepuasan Pelanggan

Abstract

The creation of the e-ID CARD issued by the Government in this regard the Ministry of Interior gave the side the ease in making Residents Sign Cards (KTP) as official proof of identification for every citizen. The technique of data collection undertaken by way of ask a few questions or written statement to the respondent the owner or user of the e-ID CARD around the area of Kecamatan Dramaga, Bogor. From the analysis, the determination of the coefficient of 0,199 obtainable. 19.9% it means that the variable satisfaction celebrated influenced by quality of service, while the 80,1% community satisfaction variables affected by other variables that are not discussed in this study

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Published
2016-03-15
How to Cite
Sufryanthi, S., & Kusnadi, Y. (2016). PENGARUH PELAYANAN PEMBUATAN E-KTP TERHADAP KEPUASAN MASYARAKAT STUDI KASUS DI KECAMATAN DRAMAGA KABUPATEN BOGOR. Jurnal Pilar Nusa Mandiri, 12(1), 81-90. https://doi.org/10.33480/pilar.v12i1.262
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