MEASURING INFORMATION TECHNOLOGY GOVERNANCE USING COBIT 2019 FRAMEWORK AT TOURISM INDUSTRY

Nicholas Lee; Wella Wella

doi:10.33480/pilar.v21i1.6060

Authors

Nicholas Lee Universitas Multimedia Nusantara
Wella Wella Universitas Multimedia Nusantara

DOI:

https://doi.org/10.33480/pilar.v21i1.6060

Keywords:

COBIT 2019, corporate governance, integration, IT governance

Abstract

Although PT XYZ has adopted information technology, it has not formally assessed its governance, leading to persistent issues in IT management, human resource capabilities, and alignment with business processes. This study evaluates IT governance at PT XYZ, a company in the travel and tourism industry, where rapid technological advancements have impacted operations. Using the COBIT 2019 framework, the study assessed IT governance through interviews and literature review, focusing on the domains APO04 – Managed Innovation, BAI02 – Managed Requirements Definition, BAI03 – Managed Solution Identification & Build, and BAI05 – Managed Organizational Change. The results indicate that these domains are at level 2, "Largely Achieved," highlighting areas of improvement. This benchmark provides practical recommendations to enhance IT governance and improve integration between IT and business functions. The findings offer PT XYZ actionable steps to strengthen governance practices, improve organizational performance, and better align technology with strategic business goals.

Downloads

Download data is not yet available.

References

Abdelilah, C., Ahriz, S., El Guemmat, K., & Mansouri, K. (2024). Implementation of suitable information technology governance frameworks for Moroccan higher education institutions. International Journal of Electrical and Computer Engineering (IJECE), 14(3), 3116. https://doi.org/10.11591/ijece.v14i3.pp3116-3126

Ariffin, K. A. Z., & Ahmad, F. H. (2021). Indicators for maturity and readiness for digital forensic investigation in era of industrial revolution 4.0. Computers and Security, 105. 102237. https://doi.org/10.1016/j.cose.2021.102237

Dionisius, Y. B., & Utama, D. N. (2023). Evaluation of the Implementation of Business Continuity Management Using COBIT 2019 Framework in Public Sector. Journal of System and Management Sciences, 13(2). https://doi.org/10.33168/JSMS.2023.0228

Fianty, M. I., & Brian, M. (2023). Leveraging COBIT 2019 Framework to Implement IT Governance in Business Process Outsourcing Company. Journal of Information Systems and Informatics, 5(2), 568–579. https://doi.org/10.51519/journalisi.v5i2.492

Ha, Y. H., & Kumar, S. S. (2021). Investigating decentralized renewable energy systems under different governance approaches in Nepal and Indonesia: How does governance fail? Energy Research and Social Science, 80. https://doi.org/10.1016/j.erss.2021.102214

Hardjadinata, M. B., & Wiratama, J. (2023). Capability Assessment of IT Governance Using the 2019 COBIT Framework for the IT Business Consultant Industry. International Journal of Science, Technology & Management, 4(4), 1034–1039. https://doi.org/10.46729/ijstm.v4i4.902

Hiererra, S. E., Gaol, F. L., Ranti, B., & Supangkat, S. H. (2022). Proposed IT Governance Model for Smart Tourism Destinations based on COBIT 2019 Framework. 2022 International Conference on Information Management and Technology (ICIMTech), 499–504. https://doi.org/10.1109/icimtech55957.2022.9915077

Huda, M., & Sri Pudjiarti, E. (2024). Peran Otomatisasi dan Robotika dalam Era Digital: Trasformasi Bisnis Melalui Otomatisasi dan Robotika dalam Era Digital. Transformasi: Journal of Economics and Business Management, 3(1), 254–272. https://doi.org/10.56444/transformasi.v3i1.1739

Ilori, O., Nwosu, N. T., & Naiho, H. N. N. (2024). A comprehensive review of it governance: effective implementation of COBIT and ITIL frameworks in financial institutions. Computer Science & IT Research Journal, 5(6), 1391–1407. https://doi.org/10.51594/csitrj.v5i6.1224

Juan Luis, R. S., Mercedes Raquel, G. R., & Moure Olga, M. (2022). Strategic Management of IT Practices in Tourism for Operation and Service Enhancement. Administrative Sciences, 13(1), 2. https://doi.org/10.3390/admsci13010002

Kraus, S., Jones, P., Kailer, N., Weinmann, A., Chaparro-Banegas, N., & Roig-Tierno, N. (2021). Digital Transformation: An Overview of the Current State of the Art of Research. Sage Open, 11(3). https://doi.org/10.1177/21582440211047576

Nachrowi, E., Nurhadryani, Y., & Sukoco, H. (2020). Evaluation of Governance and Management of Information Technology Services Using Cobit 2019 and ITIL 4. Jurnal RESTI (Rekayasa Sistem Dan Teknologi Informasi), 4(4), 764–774. https://doi.org/10.29207/resti.v4i4.2265

Pradipta, A., & Manuputty, A. D. (2022). Perancangan Tata Kelola Teknologi Informasi Menggunakan COBIT 2019 Pada Dinas Perpustakaan Dan Kearsipan Kota Salatiga. Journal of Computer and Information Systems Ampera, 3(3), 193–210. https://doi.org/10.51519/journalcisa.v3i3.293

Priyono, E. B. S., & Wella, W. (2022). COBIT 5.0: IT Governance Measurement on Reputable Bank in Indonesia. Ultima InfoSys : Jurnal Ilmu Sistem Informasi, 13(2), 62–67. https://doi.org/10.31937/si.v13i2.2708

Rizki, K., & Bahtiar, N. (2020). Analisis Tata Kelola Teknologi Informasi (IT Governance) Menggunakan COBIT 5 (Studi Kasus di UPT Puskom Universitas Diponegoro). Nurdin Bahtiar Jurnal Masyarakat Informatika, 11(1), 49–58. https://doi.org/10.14710/jmasif.11.1.31458

Sardjono, W., Priatna, W., Lusia, E., Putra, G. R., & Juwitasary, H. (2021). Information technology implementation and its performance in educational institution using the cobit framework. ICIC Express Letters, Part B: Applications, 12(12), 1091–1099. https://doi.org/10.24507/icicelb.12.12.1091

Simatupang, S. C. I., & Fianti, M. I. (2023). Assessment of Capability Levels and Improvement Recommendations Using COBIT 2019 for the IT Consulting Industry. G-Tech : Jurnal Teknologi Terapan, 2(2), 128–143. https://ejournal.uniramalang.ac.id/index.php/g-tech/article/download/3141/2088

Siregar, L. Y., & Nasution, M. I. P. (2020). Perkembangan Teknologi Informasi Terhadap Peningkatan Bisnis Online. Hirarki : Jurnal Ilmiah Manajemen Dan Bisnis, 2(1), 71–75. https://journal.upp.ac.id/index.php/Hirarki/article/view/331

Sori, T. A., & Utamajaya, J. N. (2023). Analisis Tata Kelola Cobit 2019 Aplikasi ANBK. JUPITER: Jurnal Penelitian Ilmu Dan Teknologi Komputer, 15(1), 659 – 670. https://jurnal.polsri.ac.id/index.php/jupiter/article/view/6377

Sudarnoto, D. A., Wella, W., & Desanti, R. I. (2022). COBIT 5: How Capable PT GTI Governing Innovation, Human Resource, and Knowledge Aspect? Ultima InfoSys : Jurnal Ilmu Sistem Informasi, 12(2), 108–114.

Tanjung, D. F., Oktaviana, A., & Widodo, A. P. (2021). Analisis Manajemen Risiko Startup pada Masa Pandemi COVID-19 Menggunakan COBIT® 2019. Jurnal Teknologi Informasi Dan Ilmu Komputer, 8(3), 635. https://doi.org/10.25126/jtiik.2021834914

Visitsilp, B., & Bhumpenpein, N. (2021). Guidelines for Information Technology Governance Based on Integrated ISO 38500 and COBIT 2019. 2021 Research, Invention, and Innovation Congress: Innovation Electricals and Electronics (RI2C), 14–18. https://doi.org/10.1109/ri2c51727.2021.9559772

Wang, H., & Guo, J. (2024). New way out of efficiency-equity dilemma: Digital technology empowerment for local government environmental governance. Technological Forecasting and Social Change, 200, 123184. https://doi.org/10.1016/j.techfore.2023.123184