PERANCANGAN SISTEM KERANGKA PENILAIAN KINERJA MANAJER OPERASIONAL MENGGUNAKAN PENDEKATAN BALANCED SCORECARD PADA PT PEGADAIAN (PERSERO

  • Irfan Mahendra Sistem Informasi STMIK Nusa Mandiri
Keywords: performance appraisal, balanced score card, mission center scorecard, service center scorecard

Abstract

Pegadaian is a  State  Owned  Enterprises  (SOEs) is engaged in financing, with the main business is pawning services. The level of competition in the mortgage sector is currently very tight and will continue to increase the complexity and intensity.  Further pawnshop must continually improve its performance, that the company competitive advantage can be realized.  An important factor to consider in this case is the performance appraisal system, because the objective performance appraisal system, comprehensive, and continuous performance of the company will continuously be reviewed and could be improved. The performance appraisal system has been used in Pegadaian is to use the merit system approach. This approach is considered highly subjective and may not represent actual employee performance. Another approach that is popular and widely used is the assessment of performance using a balanced scorecard approach, which is a strategic management system that can be used to assess the company's performance objectively and comprehensively. This research is to design a framework for appraisal the performance of the employee (System Operations Manager) uses a balanced scorecard approach to the  IT  Operations  Division  of  Pegadaian.  Design  framework  for  assessing  performance  using  the  balanced scorecard  approach  is  done  through  two  main  stages,  design  scorecard  for  the  mission  center  which  then cascaded into team and personal scorecard.

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Published
2012-09-10
How to Cite
Mahendra, I. (2012). PERANCANGAN SISTEM KERANGKA PENILAIAN KINERJA MANAJER OPERASIONAL MENGGUNAKAN PENDEKATAN BALANCED SCORECARD PADA PT PEGADAIAN (PERSERO. Jurnal Pilar Nusa Mandiri, 8(2), 125-134. Retrieved from http://ejournal.nusamandiri.ac.id/index.php/pilar/article/view/483
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