SENTIMENT ANALYSIS OF IT WORKERS ON NO CODE AND LOW CODE TRENDS: COMPARISON OF LSTM AND SVM MODELS

Abstract

This research explores the sentiment of IT professionals toward the growing trend of No Code and Low Code technologies by comparing the performance of Support Vector Machine (SVM) and Long Short-Term Memory (LSTM) algorithms. Using the SEMMA methodology and automatic labeling with ChatGPT, a total of 4,238 comments were collected from Reddit and Twitter and categorized into positive, neutral, and negative sentiments. The analysis showed that neutral sentiment dominates on both platforms (47.9% on Reddit and 48.8% on Twitter), followed by positive sentiment (41.3% and 43.1%, respectively), indicating cautious but optimistic attitudes toward LCDPs. In terms of model performance, SVM outperformed LSTM with 87% accuracy and a weighted F1-score of 0.87, compared to LSTM’s 80% accuracy and a weighted F1-score of 0.80. These findings confirm that classical machine learning methods remain highly effective for short-text sentiment analysis in social media, particularly when combined with TF-IDF feature representation, SMOTE balancing, and LLM-based automatic labeling, while also offering new insights into IT community perceptions of disruptive technologies